Badge Upgrade
Walkthrough (2023)

Step 1

Use an internet browser to search for https://growtix.com

Step 2

Click “Sign-In” on the white webpage banner. Navigate the dropdown menu and select “My Tickets.”

Step 3.1

Type the email address and password associated with the GrowTix account used to purchase your badges during Dream Con's official release dates. Allow the page to refresh and continue to STEP 4.1 for further instructions.

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If you purchased badges from GrowTix without creating a GrowTix account please proceed to STEP 3.2 for further instructions.

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Don't know what email you used to purchase tickets? Proceed to STEP 3.3 for further instructions.

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[OPTIONAL] Step 3.2

Use the screen below to sign-up for a GrowTix account. Be sure to enter the first name, last name, and email that appear on the billing information of the order as they were exactly input during the original direct purchase of badges from Dream Con’s GrowTix webpage. If this is successful, the GrowTix system will automatically link any pre-existing purchases with your newly created account.

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If this has been completed or is not applicable, return to STEP 3.1 before continuing to STEP 4.1 for further instructions.

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[OPTIONAL] STEP 3.3

If you are not sure what email address you used to purchase badge(s) the link below can resend a confirmation email to identify the correct account. If you cannot remember the password for the email account proceed to STEP 3.4 and reset it. Otherwise return to STEP 3.1 before continuing to STEP 4.1 for further instructions.

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Confirmation Email Form

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[OPTIONAL] STEP 3.4

If you are sure what email address was used but cannot remember the password for your GrowTix account then the following screen can assist with resetting your credentials. Return to Step 3.1 when you have reclaimed access to your GrowTix account.

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Step 4.1

When the log-in has been successfully completed and the page refreshes, navigate to the “Recent Order” section, find the blue text that reads “Dream Con” with the current year and click the rectangular blue button with white text that reads “VIEW ORDER.” If you do not see your Dream Con purchase in this section, select the rectangular button that reads “View All Orders” and proceed to STEP 4.2 for further instructions.

Step 4.2

In the third column labeled “Event” look for any order(s) listed as “Dream Con” with the current year and click the blue button that says “VIEW ORDER.” NOTE: If you purchased multiple badges in separate transactions and/or during different public releases, then each order must be manually addressed for the remainder of this process while supplies last.

Step 5

Allow the Dream Con Order Confirmation web page to fully load and use the browser to navigate towards the bottom of the page.

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Step 6

Below the QR code(s) in the “Your Order” section, select the green rectangular button labeled “Upgrade Your Products” and wait for the next screen to fully load.

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Step 7

In the first column, navigate down to the “Upgradeable Products'' section and use the dropdown menu to select the desired upgrade badge type while supplies last. If your order contains multiple badges there will be multiple drop-down menus for each badge under the green “Upgradeable Products” section. Selecting these badge types does not put them on hold/reserve. It’s possible badges may sell out while in your cart or checking out.

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REMINDER: The presence of the “Upgrade Your Products” screen below does NOT confirm or guarantee upgraded badges. Only AFTER pressing the rectangular green button labeled “Submit Upgrade Order” and receiving the QR code(s) enclosed in the confirmation webpage and confirmation email is an upgrade officially registered and claimed by a customer/attendee.

Step 8

In the second column (see previous image in STEP 7), review and confirm the billing information for accuracy. This section should auto-fill using the information submitted by the customer in the previous transaction(s) to pre-purchase the Weekend Plus badge(s) via the GrowTix website. This section will also require a debit/credit card number, card verification code (CVC) and expiration date. All major debit/credit cards are acceptable. Alternative e-commerce solutions such as mobile payment services (e.g., Google Pay, Apple Pay etc.) and Buy Now, Pay Later (e.g., Affirm, Afterpay, Klarna, Sezzle, etc.) will be unavailable.

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In the third column (see previous image in STEP 7), select the green rectangular button labeled “Submit Upgrade Order” and standby. NOTE: Do not refresh or use any buttons to navigate backwards in the process. This may cause many types of errors: non-refundable duplicate charges, webpage crashes etc. The GrowTix system will attempt to process payment, register the new upgraded badge(s) and void the original pre-purchased weekend plus badge(s). This may take several seconds. Please standby. We appreciate your patience and cooperation.

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Step 9

If your transaction is finalized and successful after pressing SUBMIT UPGRADE ORDER, the web page will automatically refresh and redirect to the pop-up survey screen. Do not manually refresh or use any buttons to navigate backwards in the process. This may cause many types of errors: duplicate non-refundable charges, voided orders, webpage crashes etc. Input the correct information for each query, press the blue rectangular button in the bottom right corner labeled “SUBMIT INFORMATION” and wait for the page to refresh.

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NOTE: Only one (1) survey per order is requested even if there are multiple badges/QR confirmations in the same order. This is intended to be completed by the original primary customer listed on the order name within the billing information.

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Step 10

Allow the survey pop up window to close. The web page will redirect to a similar Dream Con Order Confirmation screen pictured in STEP 5 except this page will now contain updated QR codes with red rectangular buttons and white text near the bottom of the page to add individual ticket names to your newly registered upgrade badge(s) via a waiver form. This waiver is especially important to complete if badges are being given as a gift and/or you do not intend to be physically on-site at the venue for this event; but all persons should consider completing this form. If there are unforeseen circumstances preventing the attendance of the order name on the billing address to conduct badge pickup with a valid photo ID, these signed waivers with individual ticket names will maximize autonomy and reduce dependency allowing a person/group to gain entry to the event without the original primary customer.

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NOTE: All newly purchased upgrade badges automatically default to the name on the billing information from STEP 8 regardless of what individual names were input during previous transactions to pre-purchase weekend plus badges. The waiver will be available for 36 hours after the date and time of the upgrade transaction. If no individual ticket name is input within this timeframe, the QR confirmation code will permanently default to the order name listed on the billing information and no longer be editable.

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Scroll down to view the QR codes near the bottom of the web page and add the name(s) of the person(s) that will be physically present on-site at the venue. REMINDER: These individual ticket names will only be authorized to pick up their own badge at the venue upon presenting the QR code and a valid photo ID. Only the order name of the original primary customer listed on the billing information will be authorized and have access to full registration services such as badge pickup, purchasing certain special event tickets (i.e. official after parties), receiving announcements via email, resending QR confirmations etc.

Step 11

Allow the Waiver for the Upgraded Badges to fully load. Scroll to the bottom of the page while reviewing the enclosed policy.

Step 12

Use your cursor or finger to sign the large white square then in the section titled “Name On Registration” type the name of the person who will be physically attending this event. If the “Name On Registration” section is left blank after 36 hours the name will auto-fill and default to the order name listed on the billing information.

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‍REMINDER: Only this person will be permitted to pick up the newly upgraded badges unless individual names are added by the customer in advance using this screen.

Step 13

After inputting the name of the person attending the event in the “Name On Registration” section, select the rectangular green button labeled “SUBMIT SIGNATURE” and standby while the screen automatically redirects back to the Dream Con Order Confirmation web page.

Step 14

If successful, the web page will refresh and redirect to the QR code(s) in the “Your Order” section on the Dream Con Order Confirmation web page. There will be a new individual ticket name and a light blue rectangular square button labeled “View Signed Waiver” indicating the itemized registration was completed.

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NOTE: The individual ticket names are only permitted to pick up their own badge on-site at the Registration area. These ticket names are not authorized to pick-up other badges or request other registration services such as purchasing special event tickets, receiving email updates etc. These registration features are reserved exclusively for the order name and email listed within the billing information of each transaction.

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Step 15

Please also check your email inbox and other supplemental folders (i.e. “spam”, “updates”, “promotions” etc.) for a confirmation email with similar information. Retain that message for your records to access the QR codes that must be presented for badge pick up at Dream Con’s registration area.