Badge Upgrade
Walkthrough (2024)

Step 1

Use an internet browser to search for https://purchase.conventions.leapevent.tech/login. Type the email address and password associated with the LEAP CONVENTIONS account (formerly known as "GrowTix") used to purchase your badges during Dream Con's official release dates. If you purchased badges without creating an account with LEAP CONVENTIONS/GrowTix please proceed to STEP 2.2 for further instructions.

Step 2.1

Allow the webpage to refresh and continue to STEP 3.1 for further instructions. Don't know what email you used to purchase badges/tickets? Proceed to STEP 2.3 for further instructions.

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[OPTIONAL] Step 2.2

Use the screen below to visit the URL and sign-up for a LEAP account. Be sure to enter the first name, last name, and email that appear on the billing information of the order as they were exactly input during the original direct purchase of badges from Dream Con’s LEAP webpage. If this is successful, the LEAP system will automatically link any pre-existing purchases with your newly created account. If this is unsuccessful, please contact the LEAP Customer Care portal for assistance.

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If this has been completed or is not applicable, return to STEP 1.

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[OPTIONAL] STEP 2.3

If you are not sure what email address you used to purchase badge(s) the link below can resend a confirmation email to identify the correct account via https://purchase.growtix.com/users/retrieve/Dream_Con_2024 or contact LEAP Customer Care. If you cannot remember the password for the email account proceed to STEP 3.4 and reset it. Otherwise return to STEP 3.1 before continuing to STEP 4.1 for further instructions.

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[OPTIONAL] STEP 2.4

If you are sure what email address was used but cannot remember the password for your LEAP account then the following screen can assist with resetting your credentials. Return to STEP 1 when you have reclaimed access to your LEAP account.

Step 3.1

When the login has been successfully completed and the page refreshes, navigate to the “Recent Order” section, find the blue text that reads “Dream Con” with the current year and click the rectangular blue button with white text that reads “VIEW ORDER.” If you do not see your Dream Con purchase in this section, select the rectangular button that reads “View All Orders” and proceed to STEP 3.2 for further instructions.

[optional] Step 3.2

In the third column labeled “Event” look for any order(s) listed as “Dream Con” with the current year and click the blue button that says “VIEW ORDER.” NOTE: If you purchased multiple badges in separate transactions and/or during different public releases, then each order must be manually addressed for the remainder of this process while supplies last.

Step 4

Allow the Dream Con Order Confirmation web page to fully load and use the browser to navigate towards the bottom of the page.

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Step 5

In the “Your Order” section below the QR code(s), review and record the 27 character transaction ID number above the "BILLED TO" section. TRANSACTION ID EXAMPLE: ch_4OlKdTDujTS3FpYN1789UPmw. If you purchased a badge from the official LYTE fan-to-fan exchange you will need the 14-character External ID from the order instead of the 27-character Leap Conventions transaction ID. Contact their team directly with any questions regarding locating that data.

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IMPORTANT: After a customer exits the forthcoming virtual queue and the DC24 Upgrade Voucher has been claimed, there will either be a standalone screen or pop-up window on the confirmation page requesting the aforementioned transaction ID which will be required to receive a single purchase link to redeem Premium Badges. If your confirmation page does not have a 27-character transaction ID as depicted below please request the original primary customer contact info@dreamconvention.com via the email listed in the BILLED TO section prior to the commencement of an upgrade session. Please refrain from reaching out via any alternative email address belonging to the original primary customer or other accounts belonging to persons registered to QR code ticket names. Only the emails listed under the BILLED TO section will receive reply correspondence regarding this subject matter.

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Step 6

During the scheduled date/time of an upgrade session, visit the DREAM CON x LEAP landing page and select the rectangular blue button labeled "Click Here For Tickets" to enter the virtual queue. NOTE: Arriving early to the virtual queue does no guarantee a purchase or place a customer at the front of the line. Participants that arrive on the website before the promoted date/time of an upgrade session will be randomly assigned a place in the virtual queue when the session begins at the scheduled and promoted time. Participants may also use the hyperlink shared on Dream Con’s website, mobile app, or social media accounts. The official Dream Con website homepage may also have a button within the navigation bar to redirect participants to the virtual queue. The mobile app and social media accounts may have standalone announcement post with embedded links.

Standby until the page refreshes when it is your turn to enter the ticketing platform. NOTE: Badges, tickets, vouchers, and other event products may sell out and/or become out of stock due to limited availability while you wait in the queue. REMINDER: Entering and waiting in the virtual queue does NOT guarantee an opportunity to redeem an upgrade voucher or premium badge. The virtual queue is a tool to regulate traffic, streamline processing, and mitigate technical issues. Please note it is possible for the number of people in the queue to exceed the quantity of event products (i.e. premium badges, after party tickets, programming reservations etc.) available to the public at any point in time. Therefore, it is probable an individual in the queue may encounter an unfortunate scenario in which they wait for an extensive period of time (e.g. an hour or longer) but are still unable to claim any event product(s.) Please be mindful of this potential outcome before participating in a purchase session or pursuing a transaction. Our team may recommend participants forgo the upgrade session experience should these potential outcomes not align with their personal expectations.

Step 7

When it's your turn to enter the ticketing platform, the screen will automatically refresh and redirect to the main web page depicted below.

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If quantities are available, select one (1) “DC24 Upgrade Voucher” by completing the input fields on the screen. NOTE: A maximum of one (1) voucher will be permitted to be claimed during a single pass through the queue. Only one voucher product is necessary per individual order even if there are multiple QR codes for admission badges on the same confirmation web page. This means if there are two (2) or more admission badge QR codes in an individual order only a single upgrade voucher is required to upgrade one, some, or all of the QR confirmations within that individual order. However, if a customer has several orders/confirmation webpages from participating in the LYTE Badge Exchange, submitting multiple transactions across the various Leap Conventions admission badge releases (i.e. December Winter Drop, September Fall Drop, March Spring Drop, RDC giveaways etc.) or from passing through the virtual queue for a single seasonal admission badge release multiple times then an additional DC24 Upgrade Voucher must be claimed by reentering the virtual queue for DC24 Upgrade Vouchers again while supplies last.

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REMINDER: Presence of the screens above do NOT confirm or guarantee upgraded badges. Only AFTER pressing the rectangular green button labeled “Continue to Payment” and receiving the QR code(s) enclosed within the confirmation webpage and confirmation email is a DC24 UPGRADE VOUCHER officially registered and redeemed by a customer/attendee.

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If quantities are NOT available and the DC24 UPGRADE VOUCHER is out-of-stock then the screen will display SOLD OUT!!! in red letters. Unfortunately, this means you will be unable to purchase a Dream Con 2024 Premium Badge via this session. We appreciate the interest in this event product and encourage you to monitor the Dream Con mobile app and website for other potential opportunities in the future.

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NOTE: There may also be a waitlist for the Dream Con 2024 badge upgrade. If so, the screen will display a URL linking to the potential waitlist after the "SOLD OUT!!!" text. If available, type the URL link into your preferred browser, allow the screen to refresh, and follow the displayed instructions. There may not be a virtual queue setup for the waitlist. Therefore, you may encounter error screens or severe lagging if you choose to participate in this secondary initiative. The visual below is solely an example. During the upgrade session, the full URL will be available for review and may be different from year to year.

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Step 8

After selecting the rectangular green button labeled "Continue to Payment" but before reviewing the forthcoming confirmation webpage for a successfully claimed DC24 Upgrade Voucher, make sure to submit responses for all ten (10) post-checkout questions depicted below. Select the rectangular blue button labeled "Enter Info" to complete this action item.

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Enter the correct unique 27-character transaction ID (or 14-character LYTE Exchange External ID) associated with your pre-purchased weekend admission badge confirmation webpage from STEP 6. NOTE: There will be no charge for the Upgrade Voucher. The following is standard messaging for all transactions completed on the platform. However, navigating backwards is still strongly prohibited as this action can cause your DC24 Upgrade Voucher to be voided by the system with no options for restoration. Be mindful of this scenario when on this screen as exceptions will not be granted.

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Step 9

After selecting the rectangular blue "SUBMIT" button near the bottom of the screen in STEP 8, allow the webpage to refresh and reload. A new confirmation webpage similar to the example from STEP 4 and STEP 5 will be displayed if you successfully complete the prior instructions. Review and retain (e.g. print, bookmark etc.) the information on the confirmation webpage to verify it contains one (1) DC24 Upgrade Voucher. Ensure the registered name and email from the billing information of your previously purchased weekend badge confirmation page exactly matches the BILLED TO section of your new confirmation webpage. Please also verify your submissions to the ten (10) post-checkout questions from  STEP 8 by using the blue rectangular button labeled "Edit Additional Information" below the QR code(s) in the "Your Order" section. Contact LEAP Conventions Customer Care if there are any technical issues such as frozen screens or lagging software.  

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REMINDER: Double-check the correct 27 character transaction ID (or 14-character LYTE Exchange External ID) from your order containing a 2024 weekend badge has been recorded which should have been identified in STEP 6. Transaction IDs from other 2024 badge types or previous years will be voided without follow-up correspondence. Ensure all ten (10) questions must have answers submitted by the original primary customer directly after checkout. If all ten (10) questions below are NOT completed within a respective order, the associated voucher and eligibility for Premium Badges will be voided without further correspondence.

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Step 10

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Standby and monitor the email inbox associated with your LEAP account and confirmation webpage billing information. This may take up to 72 hours to appear in your email inbox. All single-use purchase links for Premium Badges affiliated with the DC24 UPGRADE VOUCHER initiative will be distributed via an email from LEAP Conventions on or before Monday, June 10th at 11:00am CST. Be sure to check secondary folders such as "Updates", "Spam" etc. for relevant correspondence.

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NOTE: If you received a confirmation webpage for a DC24 Upgrade Voucher via the virtual queue but did not receive an emailed single-use purchase link from LEAP Conventions, please request the original primary customer listed on the billing information contact info@dreamconvention.com AFTER Monday, June 10^th at 11:00am CST but BEFORE Friday, June 14^that 11:00am CST.

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Step 11

Open the email from LEAP/GrowTix and select the blue rectangular button labeled "CLICK HERE TO MAKE YOUR PURCHASE."

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Step 12

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Complete the standard checkout process to redeem Premium Badges by fulfilling each of the input fields on the screen then select the rectangular green button at the end of the page labeled "Continue to Payment."  NOTE: The hyperlink will automatically adjust to accommodate the standard price difference (i.e. $150) between weekend badges and premium badges as established by Leap Convention (not any price point generated by dynamic pricing on LYTE) and match the quantity of badges associated with the transaction ID submitted by the user in STEP 8 and/or STEP 9. Contact LEAP Customer Care or info@dreamconvention.com on or before Friday, June 14th at 11:00am if you encounter an issues.

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NOTE: All DC24 Upgrade Vouchers and Premium Badge single-use purchase links unclaimed due to customer oversight or technical error will be voided/revoked after Friday, June 14th. No exceptions. Please monitor your inbox steadily and report any circumstances impacting redemption immediately as they occur.

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After selecting the rectangular green button labeled "Continue to Payment", standby and allow the web page to fully reload/refresh. Scroll down below the paragraph that reads "By submitting your payment..." then input your credit card/debit card information to submit payment. This will require a card number, expiration date and CVC to proceed forward. When this financial information has been located, input into the website, and reviewed for accuracy, please press the blue rectangular button labeled "Submit Payment" then standby. In most circumstances this should only take a few seconds to process but in some cases this can take several minutes while the system confirms available in-stock badge quantities then sends a temporary authorization charge to ping a customer's financial account.

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Step 13

Allow the webpage to fully refresh. The forthcoming screen will request itemized name registration for each newly purchased Premium badge. REMINDER: Previously registered names on weekend badges will not automatically transfer over to the newly purchased Premium badges. Please reenter the names of each individual person as they appear on a valid photo ID for each badge via the "First Name" and "Last Name" text input fields. NOTE: The "Badge Name" text input field is an OPTIONAL section and ONLY for preferred alias/nickname. Please ensure the first name and last name of the badge holder  are entered into the first two fields that precede the email address input fields. If there has been a change in your group since the original badge purchase then this will be the time to update that registration.

Step 14

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Retain the confirmation webpage containing QR codes for the newly purchased Premium badge(s). This document will be necessary at the on-site Dream Con registration hall for attendees to pick-up Premium badges with a valid photo ID from event coordinators.

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The QR code(s) associated with any prior WEEKEND badges or DC24 UPGRADE VOUCHER will be voided and no longer valid for pick-up once this procedure is complete. If all the QR codes on the confirmation page containing weekend badges are upgraded by the original primary customer during an upgrade session then the entire digital document will be voided as depicted below. A record of the document's existence will remain on the system backend for data reference if necessary so please retain the email or transaction ID associated with voided orders.

If all the QR codes on a Leap Conventions Order Confirmation Webpage for WEEKEND badges are NOT upgraded by the original primary customer during an upgrade session then any name that appears on both the PREMIUM BADGE Leap Conventions Confirmation Page and the WEEKEND BADGE Leap Conventions Order Confirmation Webpage page will have that name be voided/canceled on the latter digital document.

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NOTE:  If an original primary customer has multiple admission badge QR codes in a single order but assigns an attendee name to a newly purchased Premium Badge QR code that does not appear on any previously purchased Leap Conventions Order Confirmation Page QR code then the system will select and void a random QR code from the weekend badge confirmation page linked to the transaction ID submitted by the customer in STEP 8 or STEP 9.

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Ideally, all processed upgrades should be 1:1 with each name registered by the original primary customer at checkout for a recent PREMIUM BADGE transaction exactly matching the name input during a previous WEEKEND badge transaction. Deviation from this expectation may cause technical issues. It is the responsibility of the original primary customer on the billing information to contact info@dreamconvention.com prior to the first day of events for a resolution if there is a mistake in QR code cancellation during the upgrade process due to alternative names not previously registered in the Leap Conventions system being input by the original primary customer. Options will be exceedingly limited during on-site badge pickup.

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Step 15

Review and confirm the registered names associated with the QR Codes at the bottom of your new PREMIUM BADGE confirmation pages. FINAL REMINDER: Previously registered names from weekend badges will not be automatically transferred to premium badges. Be prepared to reenter the previously registered names (as they appear on a valid photo ID) on your newly acquired badges again. Contact info@dreamconvention.com within 36 hours from the transaction's finalized date/time for any name registration errors due to technical error or customer oversight.

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NOTE: To maximize autonomy of individual attendees during on-site pickup, it is recommended to add separate names to each QR code. In the event of unforeseen circumstance preventing the original primary customer listed on the billing information from physically visiting the on-site registration hall at the venue with their valid photo ID, adding individual names to QR codes will authorize registered attendees not listed on the billing information to pick-up their own admission badge. However, the original primary customer listed on the billing information is permitted to leave multiple QR codes within their order under one (1) name if they prefer such a scenario and understand that choice will put limitations on other members of their group.

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You will receive a final confirmation email that links to aforementioned confirmation webpage with the newly claimed Premium Badge QR code. Retain this message for your records to reference on-site at the Dream Con registration hall during pick-up if necessary.

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This concludes the Dream Con 2024 Badge Upgrade Walkthrough. Best of luck with your preparation and participation in this initiative. Contact info@dreamconvention.com with any additional questions, comments, or concerns. NOTE: There will be delays in reply communications as the release date arrives closer due to high-demand within the community for this opportunity. Be proactive and plan ahead in order to receive a timely response from Leap Conventions Customer Care or info@dreamconvention.com during standard business hours. REMINDER: Please refrain from submitting queries and details regarding specific issues (especially those with personal, identifiable information) via social media through private direct messages or public posts. Those platforms are operated by a separate team without access to management systems required to properly investigate and resolve incidents.

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